Modular Merchant Rocks!

Today I thought it would be kinda fun to share some of the behind the scenes happenings at www.ipopin.com.  I just wanted to pass on information about a top-notch company that helps the ipopin website run so smoothly.

At www.ipopin.com we have used Modular Merchant (MM) shopping cart software from the beginning.  MM speacializes in digitial delivery which was great for us.  I was so impressed with their level of service that I knew they were the company for us.  With MM our store was easy to set up and whenever I have a question, I receive an answer very quickly.  We have been very happy with MM for a couple of years.  Recently MM put out a new upgrade version.  This was not one of the little upgrades that they do periodically (which only require a click of a button), this was a big one that required extra work.  The free upgrades are another part of MM that we like.  If a customer notices something that could work better, the MM team will put that on the list of upgrades and will roll it out.  They are always improving their product and their prices remain very reasonable. 

So when this big ugrade came up, at first I was overwhelmed and frustrated.  I knew it was going to be more than I could do (although I am sure that most people with some coding experience could have done it).  Normally, I would just put some extra effort into learning what I needed to do it myself, but I just didn't feel up to doing that.  I think I must have been having a bad day that day and I sort of vented my frustration to the MM service staff.  Rather than getting frustrated back at me, they stepped into the MM super support gear and helped me figure out some of the things.  They were willing to do some things on the house and then I paid for the extra time and coding that was needed.  What a relief to have them help out!

To sum it up:  Modulaur Merchant - a shoppingcart software that specializes in digital delivery - is an excellent company that still believes in providing exceptional customer service.  Their shoppingcart software is awesome and they continually work to improve it.  It is very user friendly and easy to use.  They take customer suggestions very seriously.  They are always kind and helpful, even when someone rants a bit (sorry MM service team).  In my mind when you combine an excellent product with great customer service and a willingness to always look for ways to improve, you have an incredibly awesome company!! 

If you are looking for a shoppingcart system (not an affiliate link), check out MM's free trial so you can see the power of their product.  You can customize the software for your special needs by using their add-on modules.  It really is fabulous!